Help with your cowboy video

My photo will not upload

Check the accepted file formats and size limit beside the upload field. Choose a photo of one adult with a visible face. If your connection dropped, upload the file again and wait for the confirmation.

I paid, but the order is still pending

Refresh the order status before paying again. If your payment provider shows a charge but the order has not updated, contact support with the order number and payment time. Do not send your full card details.

My video is still queued

Queued means generation has not started. Check the status again later. If it appears stuck, send the order number to support; creating a second order will not move the first one forward.

Generation failed

Open the order details and check the recorded status. The refund policy explains the available next steps. Contact support if the order details do not resolve your question.

The face or movement looks wrong

AI may change facial features or produce unusual hands and movement. Contact support with your order number and the point in the video where the issue appears. Check the refund policy before purchasing another attempt.

The download does not work

Reload My videos and open the result again. Check your connection and available device storage. If the download link is unavailable, contact support with the order number.

Download your MP4 and share your BbY WOW moment.

I may have paid twice

Check Orders for separate order numbers. Contact support with both numbers if you see two purchases you did not intend to make.

Questions about the cowboy version

A few details before you start.

The group chat hasn’t seen this side of you.

Pick a photo. Let your cowboy era begin.

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